Communication and customisation seal major Holmesglen contract
Excellent communication lies at the heart of the successful sale of five XRT5000 surgical tables for the new Holmesglen Private Hospital in Moorabbin, Melbourne. Denyers Regional OR Sales Manager, Steve Dixon, explains the customer was involved extensively throughout the process, including giving valuable input into the customisation of the high quality, feature-rich, general purpose OR tables and making sure they meet patient needs.
Steve explains he and the Denyers Design & Development and Production teams met regularly with the project’s sourcing specialists, Redback Health Services. The project was driven and decisions made by the key clinical stakeholders in the project, which was largely based on previous evaluation of work done at Como Private Hospital prior to its relocation and expansion. “Our teams collaborated with Redback to ensure a cost effective solution was delivered, but which still included building custom components from scratch.”
“Our design manager was involved in the initial consultations for the customisation of the accessories,” he says. “He drafted the CAD drawings and we worked with the customer until they were completely satisfied, before we went ahead with production.”“Custom elements included sandbags, through to the customisation of orthopaedic traction systems,” he says. “The flexibility we offer is a big advantage compared with our multinational competitors, and we can complete the entire process in a couple of weeks.”
Steve drew on his relationship with Redback and 15 years’ experience in the operating theatre equipment industry to pull the sizeable contract together for the brand new state-of-the-art hospital, which is due to open in mid-January, 2017. Holmesglen is the latest of the Healthscope group’s hospitals.
It will provide an extensive range of healthcare services including a 24-hour Emergency Department, Intensive Care, Coronary Care, Integrated Theatres, Cardiac Catheter Laboratory and Oncology services as well as a comprehensive range of medical and surgical services. Located at the Holmesglen Institute of Tafe’s Moorabbin campus, the hospital will also provide clinical practice as well as teaching and research for nursing and allied health students.
The XRT5000 tables, plus attachments and accessories, have be installed into each of Holmesglen’s five new operating theatres. Apart from the customisation, Steve explains an additional appeal for the customer was the tables’ extreme vertical travel – making it one of the lowest tables in the market.
The customisation also includes future-proofing the tables with attachments that the client may require in the future – providing them with flexibility and adaptability to meet the future needs of the Australian market.
Steve explains the strong relationship with Redback, Holmesglen and Healthscope doesn’t end with the installation of the tables. In-servicing, education and training of all staff will be done early 2017, ensuring every user across every shift is aware of the full range of functions and features of the tables by the time the hospital opens.
“Installation went smoothly,” says Steve, “and I will follow up regularly to make sure the client is completely happy. If additional training is needed, a product specialist will visit and take care of this.”